Refund policy

RETURN & EXCHANGE POLICY

We hope you love your Glowing Grace purchase! Please review our return and exchange policy below before placing your order.

BOUTIQUE ITEMS

Boutique clothing items are eligible for return within 14 days of delivery.

To be eligible for a return, items must be:

  • Unworn, unwashed, and unused
  • In their original condition and packaging
  • Free of stains, makeup, deodorant, perfume, pet hair, or other signs of wear
  • Returned with all original tags attached
  • Accompanied by proof of purchase or receipt

Items that do not meet these requirements will not be accepted for return.

Customers are responsible for return shipping costs unless the item arrived damaged or there was an error with your order. Original shipping charges are non-refundable.

FINAL SALE ITEMS

Any merchandise marked “Final Sale” at the time of purchase is not eligible for return, exchange, or refund.

This includes final-sale boutique clothing and custom jewelry created through our Charm Bar Builder. All final-sale purchases are considered final unless the item arrives damaged, defective, or you receive an incorrect item.

CUSTOM CHARM BAR JEWELRY

Due to the personalized nature of our Charm Bar jewelry, all custom jewelry created through our Charm Bar Builder is final sale. We do not accept returns or exchanges on custom Charm Bar pieces unless there is a defect in craftsmanship or the item arrives damaged.

Please carefully review your chain, charms, spelling/letters, and other selections before completing your purchase.

DAMAGED OR DEFECTIVE ITEMS

If your item arrives damaged or has a defect in craftsmanship, please contact us within 3 days of delivery at info@shopglowinggrace.com.

Please include:

  • Your order number
  • A description of the issue
  • How/when the damage occurred, if applicable
  • Clear photos showing the damaged or defective item

We will review your claim and work to resolve the issue as quickly as possible. Damage or defect claims submitted more than 3 days after delivery may not be eligible for replacement or other resolution.

Normal wear and tear, accidental damage, improper care, or damage occurring after the item has been worn or used is not considered a craftsmanship defect.

FINAL SALE ITEMS

Custom Charm Bar jewelry and any merchandise specifically marked “Final Sale” at the time of purchase cannot be returned or exchanged unless it arrives damaged or defective.

AGREEMENT TO POLICY

By completing a purchase with Glowing Grace, you acknowledge that you have reviewed and agree to this Return & Exchange Policy, including our return eligibility requirements, final-sale terms, and damaged-item reporting window.

Glowing Grace reserves the right to deny returns that do not meet the requirements outlined above.

For questions regarding your order or a return, please contact info@shopglowinggrace.com.