FAQs
PRODUCTS
When do you restock pre-made charm necklaces?
Some of our pre-made charm necklaces will be restocked if highly requested, however some will not be restocked due to some of the charms being one of a kind. If you check out our online charm bar, you can customize similar pieces!
Does the jewelry tarnish?
Our chains are either gold filled or gold plated depending which one you purchase. Our charms are always gold filled or gold plated. Every jewelry piece has a description that lists what it’s made out of.
However, gold plated items do eventually tarnish over time. Regardless of the material, tarnishing can be caused by other factors, such as your skin’s natural pH levels. Every person is different!
How do I maintain the longevity of my jewelry?
To increase the longevity of your jewelry, follow these tips:
- Avoid contact with water, perfumes, lotions, etc.
- Remove jewelry before exercising, sleeping, and swimming.
- Store your jewelry in a cool, dry place.
- While cleaning, avoid scrubbing. Instead, gently clean with a soft, damp cloth and soap.
Please handle these handmade items with care!!!
SHIPPING
How long will it take to ship my order?
Each item is custom-made and handmade by Glowing Grace. The processing time can range from 1 to 5 business days. We always make every effort to complete orders as soon as possible, but please know that processing times may be longer during holidays.
If you pre-order the charms or chains, it will take up to 1-2 weeks to ship.
RETURNS
What is the return policy?
All sales are final. We do not offer returns or exchanges unless there is a defect in craftsmanship.
If your item arrives damaged, please contact us within 3 days of receiving your package. Send an email to shopglowinggrace@gmail.com with details of the issue and how it happened. Include photos of the damaged item as well. We will solve the problem as quickly as possible.
Please note: Any claims made after the 3 day window will not be accepted.
OTHER
When are your next pop-ups?
Christmas Market:
November 2nd 9AM-3PM
November 3rd 10AM-3PM
Lake County Fairgrounds
889 S Court Street Crown Point, IN
The Covenant Christmas Market:
December 7th 10AM-4PM
1278 S. 350 E. Marion, Indiana
Do you send PR/do collaborations?
As of right now, no we do not send PR or have any collaboration opportunities. We potentially will in the future!
In the meantime, if you end up purchasing from us and take pictures and videos, we’d be happy to post you on our account!
I got an email saying you want to collab… how can I tell if it’s a scam?
Since we are not doing collabs at this time, it’s a scam and would not recommend responding to it! You can also check to see who sent the email, if it doesn’t say it’s from shopglowinggrace@gmail.com, it’s not us!!
When we have collaboration opportunities in the future, you will either receive a DM or email directly from us.
STILL HAVE QUESTIONS?
Don't hesitate to reach out! We do our best to get back to all messages in 24 hours.